Holiday Closure Notice

Please be advised that our office and warehouse will be closed from Friday, December 20th, 2024 and will re-open on Monday, January 6th, 2025.

During this period, no orders will be processed or shipped. Any orders placed during the closure will be processed and shipped once we return on January 6th, 2025.

We appreciate your understanding and patience, and we wish you a wonderful Christmas Season!

WHO WE ARE

Barber & Hairdressing Supply Pty Ltd is owned by Anna Stackpool; an Aged Care physiotherapist, based in Sydney, Australia. Through her special interest in Falls Prevention and enabling older people to remain independent through maximising their strength, agility and stability she has developed and owns the SAS MAT, an assessment tool and instructional exercise mat designed to help people learn the specific exercises commonly taught by therapists to avoid falls.

The  website address is https://barberssupply.com.au/

The terms “Barber & Hairdressing Supply”, “we”, “us”, “Barber & Hairdressing Supply”, and “our” include Barber & Hairdressing Supply Pty Ltd and our affiliates. We use the terms “member”, “you”, and “your” to mean any person using our Platform or attending related events, including any organisation or person using the Platform on an organisation’s behalf.

Barber & Hairdressing Supply is committed to ensuring your privacy is protected, respected, and recognises that we must maintain and use your personal information responsibly. We DO NOT rent, sell, or otherwise disclose your personal information to third parties, except in the very limited circumstances outlined below.

 

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you. These include, but are not limited to:

  • sign up or register on the site;
  • the creation of a member account;
  • use of the Client Skilling/curriculum platform;
  • attend training either in-person or virtually;
  • visit our website;
  • comment on our website;
  • fill out a form;
  • communication with us.

 

TYPES OF DATA COLLECTED

PERSONAL DATA

While using our Service, we may ask you to provide us with personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • occupation
  • email address
  • first and last name
  • phone number
  • address, city, states, territories, postcode
  • cookies, usage data, server logs, and other similar technologies

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may interest you. You may choose to opt-out of receiving any, or all, of these communications by using the unsubscribe link provided in any email we send or by emailing us at [email protected] with your request.

Comments left on our Service/Website will have the comment and its metadata retained indefinitely. This allows for our Service/Website to automatically recognise and approve follow-up comments instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

 

USAGE DATA

We may collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Website and Service Platform that you visit, the time and date of your visit, the time spent on the visited pages, unique device identifiers and other diagnostic data.

 

TRACKING AND COOKIES DATA

We use cookies and tracking technologies to track the activity of our Service and hold certain information.

Cookies are files with a small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note, if cookies are not accepted some portions of our Service will not be available for use.

Examples we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

 

USE OF INFORMATION

Barber & Hairdressing Supply uses the collected data for various purposes:

  • Operate, improve, promote and protect Barber & Hairdressing Supply and our Platform;
  • Communicate with you;
  • Keep internal records;
  • Improve our products and services;
  • Provide customer support;
  • Periodically send promotional emails (commercial electronic messages) about new products, special offers, or other information that we think you may find interesting using the email address and mobile number that you have provided;
  • Contact you from time to time for market research purposes by email, text (commercial electronic messages), phone, fax, or mail. We may use the information to customise the website according to your interests and personalised content.

We retain personal data to fulfil our legal or regulatory obligations and for our business purposes. We may retain personal data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your account becomes inactive, we may take steps to mask-personal data and other information, but we reserve our ability to retain and access the data for as long as required to comply with applicable laws. We will continue to use and disclose such personal data in accordance with this Privacy Policy.

 

SHARING OF INFORMATION

We may share your personal data or other information about you with others in a variety of ways as described in this section of the Privacy Policy. We may disclose information about you for the following reasons:

  • to members or social media services, subject to the choices you may make via the Platform;
  • to our third-party service providers who help us to operate or improve our Platform;
  • to authorities to comply with legal obligations and to protect and defend our rights and property; and
  • to an affiliate, financial institution, or successor entity as part of a corporate transaction.

 

DATA RETENTION

Barber & Hairdressing Supply will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Barber & Hairdressing Supply will also retain Usage Data for internal analysis purposes. usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

 

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Barber & Hairdressing Supply will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

 

SECURITY

We employ technical and organisational measures designed to appropriately protect your information that is under our control and that we process on your behalf from unauthorised access collection, use, disclosure, copying, modification, or disposal, both during transmission and once we receive it. We store all information that you provide to us on secure servers. We train employees regarding our data privacy policies and procedures, and permit authorised employees to access information on a need-to-know basis, as required for their role. We use firewalls designed to protect against intruders and test for network vulnerabilities. However, no method of transmission over the internet or method of electronic storage is completely secure.

Where you have a password, which enables you to use our services, you are responsible for keeping this password complex, secure, and confidential. If you would like to update or change your password, you may do so through your Member profile, by selecting the “Forgot your password?” link on the login page, or by reaching out to our team by email at [email protected].

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over these other websites and can not be held responsible for the protection and privacy of any information you provide while visiting such sites. Such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

 

DATA RIGHTS

You may have the right to exercise your data protection rights, including to request Barber & Hairdressing Supply to delete, amend, or provides you with access to your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to opt-out of receiving Barber & Hairdressing Supply promotional messages and other materials.

If you feel we have breached your rights you can complain to your local data protection authority about the use of your information.

 

ADDITIONAL GDPR INFORMATION

If you are from the European Economic Area (EEA), Barber & Hairdressing Supply’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Barber & Hairdressing Supply may process your Personal Data because:

  • need to perform a contract with you;
  • You have given permission to do so;
  • The processing is in our legitimate interests, and your rights do not override it;
  • For payment processing purposes;
  • To comply with the law.

 

CONTACT US

If you have any questions you can contact us at [email protected]

Under the data protection law, the controller of your information is Barber & Hairdressing Supply Pty Limited. If you wish access to your personal information that we retain on file, or if you wish to correct, update, or delete any information on file, please call (02) 9758 4445 or email [email protected]

Privacy Policy

We offer three delivery options for your convenience:

Local pick up: You can choose to collect your order directly from our warehouse. This option allows you to save on shipping costs and provides immediate access to your barber and hairdressing supplies.

Courier delivery: We provide the option to have your order delivered to your preferred address through our trusted courier partners. This allows for fast and reliable delivery right to your doorstep.

Australia Post delivery: If you prefer using Australia Post services, we can arrange for your order to be shipped through their network. This option is great for those who trust Australia Post for their deliveries or prefer using their specific services.

The cost of delivery will vary depending on the size and weight of your order, as well as the delivery destination. During the checkout process, you will be provided with accurate shipping cost estimates for each available delivery option. This way, you can choose the one that best suits your needs and budget.

The delivery time will depend on the delivery option you choose and your location. Here are the estimated delivery timeframes:

  • Pick up in-store: Your order will be available for collection at our store within 1-2 business days after the purchase.
  • Courier delivery: Delivery times typically range between 2-5 business days, depending on your location within our delivery network.
  • Australia Post delivery: Delivery times vary based on Australia Post’s service standards for your particular location.

Please note that these are estimated delivery times and occasional delays may occur due to unforeseen circumstances. Rest assured, we strive to process and deliver your order as quickly as possible.

At the moment, we only offer delivery within Australia. We do not provide international shipping services. However, we are continuously exploring options to expand our shipping capabilities to serve customers outside of Australia in the future.

Once your order has been placed, it may not be possible to change the delivery option. However, if you have any concerns or require assistance, please contact our customer support team as soon as possible. They will do their best to help you with your request.
If you encounter any problems with your delivery, such as a delay, missing items, or damage, please reach out to our customer support team immediately. We will investigate the issue and work towards finding a satisfactory solution to ensure you receive your hairdressing supplies in the best possible condition and within a reasonable time frame. If you have any further questions or need additional assistance regarding our delivery options, feel free to contact our customer support team, and they will be happy to assist you.